Shipping Policy

We only accept orders for delivery to the country or countries that are displayed and available during the checkout process.

Shipping costs, if applicable, are indicated during checkout or in the shipping information provided on our Platforms. Shipping costs are not shown on product pages; they are calculated and added to the product price once you select your delivery options. All applicable costs will be clearly summarised before you confirm and place your order and will also be reflected in the order confirmation email.

We use reasonable efforts to ensure delivery by the appointed carrier within the estimated delivery timeframe stated at checkout, starting from the date of our written order confirmation.

Sample Return Addresses

For the return of sample kits, please use the return address provided in your kit instructions or confirmation email. Our designated logistics addresses are:

Europe Sample Return Address
Biostarks FR Logistics
3 Place Alexandre Moret
74100 Annemasse
France

Switzerland Sample Return Address
Biostarks CH Logistics
Gilbert Trolliet 8
1209 Geneva
Switzerland

(These addresses are for sample returns only and should not be used for general correspondence.)