We want our Users to feel confident about using our Platforms, and we are committed to make all reasonable commercial efforts to protect Personal Data we receive or collect through our Platforms and services.
Once we receive your Personal Data, we will implement commercially reasonable security procedures with the objective of preventing unauthorized access.
Financial information and payment data, including credit card numbers, that you provide to us via internet payment link is encrypted by using secure socket layer (SSL) encryption technology.
The results of your test(s) will be made available to you through our site and will also be mailed to you and your healthcare provider, if you formally authorize us. In the event we determine that a biological sample is not suitable for testing due to the content of the sample or because we believe the sample to have been submitted in violation of your consent or the user agreement, we reserve the right to withhold the results.
We will determine and establish normal ranges for all tests in conjunction with our laboratory based on their validation and proficiency testing procedures. If your results are clinically significant or have a critical value that falls outside of our established normal ranges by at least a certain amount, a Health Consultant will make reasonable efforts to contact you by telephone.